Exchanges and returns
Can the item be exchanged or returned?
An item may be returned or exchanged if it still has all original labels, has not been worn or washed, and was only tried on over personal underwear for hygiene purposes. It must be returned in its original packaging and condition to the following address:
Andriy Sabara
Spytkowice 387A
34-745 Spytkowice
Poland
- You can cancel your order within 14 days of receiving the goods.
- Please note that return shipping costs are the responsibility of the customer.
- Detailed information about your right of withdrawal is available [here].
- If you wish to make an exchange, please contact us via email at shop@shbikinis.com.
- For returns from outside the EU, kindly email us in advance at the same address.
- To prevent additional customs fees, please include all required documentation with your return. We will provide you with the necessary information by email.
When and how will the refund be made?
Once your return has been received and confirmed, the refund will typically be processed within 10 business days using the original payment method selected at checkout.
Claim
To ensure long-lasting enjoyment of your item, please follow our care instructions. If you have any concerns or wish to file a complaint, feel free to contact us at: shop@shbikinis.com
Shipping
Which countries do you deliver to?
You can find a list of countries we currently ship to are listed here
If your country isn't listed, please contact us at shop@shbikinis.com — we’ll be happy to check if shipping to your location can be arranged.
Where is my package? How do I track my shipped order?
Once your order has been shipped, you will receive a tracking number for your parcel. All shipments are handled via Poczta Polska, and you can track your delivery at https://www.poczta-polska.pl/sledzenie-przesylek/ or globally via https://www.17track.net.
How long does the delivery take?
Information about our delivery times can be found here.
Do I have to pay customs duties or taxes upon delivery?
For countries outside the customs territory of the European Union, additional customs duties or import taxes may apply. These charges are the responsibility of the buyer.
How much are the shipping costs?
Information about shipping costs can be found here.
How is the order packaged?
The outer packaging is kept completely neutral; deliveries are sent in plain, bubble mailer envelopes without any logos or markings that could reveal the contents.
What happens if I am not home at the time of delivery?
If you are not at home when the delivery is attempted, the shipping service provider will leave a notice informing you of the delivery attempt. This notice will specify:
- the date of the next delivery attempt, or
- that the package has been handed over to a nearby third party (such as a neighbor or caretaker) against signature, or
- information about the package being held at a distribution center, where you can collect it by presenting your ID.
All shipments are registered and require the signature upon delivery.
You can track all details about your order and its delivery status on 17track.net using your tracking number.
What should I do if I received a damaged or wrong item?
- Please note on the delivery note if the package was damaged .
- Please email shop@shbikinis.com immediately and let us know about your complaint.
My order shows as delivered even though I haven't received it. What should I do now?
Please contact us immediately and send us an email to shop@shbikinis.com
Is it possible to ship my order to a different address or as a gift?
Yes, it is possible to enter a delivery address that is different from the billing address.
Payment & Prices
What are the available payment methods?
Information about payment methods can be found here.
Why are the prices different when I enter a different delivery country?
Final prices may vary based on the destination country.
This is due to different tax and customs regulations across regions.For deliveries within the EU VAT zone, prices include all applicable local taxes.
For orders outside the EU VAT zone, prices are shown without taxes or duties. These will be calculated separately by the destination country upon import.
Taxes and customs duties
The USA Customers
We offer DDP (Delivered Duty Paid) shipping on all orders delivered to the United States. This means all customs duties, import taxes, and fees are fully covered by us — no additional charges upon delivery, just a seamless shopping experience.
Customs and tax regulations vary by country.
For orders within the European Union VAT zone, prices include the VAT applicable in the destination country.
For deliveries outside the EU, prices are shown excluding VAT, as the buyer is responsible for paying any taxes or customs duties upon import in their own country.
Size
How do I choose the right size?
The hip and waist circumference is decisive for determining the size of the strings .
Care
A seam stitch has broken, what should I do?
If a seam stitch breaks, it’s important to repair it promptly by hand.
Our garments are sewn using chain stitching to maintain the elasticity of the fabric. However, please note that while this method offers flexibility, it also means that if one stitch breaks, the entire seam may begin to unravel. A quick hand-stitch will help prevent further damage.
How should I wash my strings to keep it in perfect condition?
For best results, hand wash at a maximum temperature of 30°C.
Do not tumble dry or iron under any circumstances.
Alternatively, you may machine wash your strings using a delicate cycle (max. 30°C) if placed in a separate laundry bag.
Avoid using fabric softener, as it can damage the delicate materials and embellishments.
These care instructions are especially important for pieces from the Luxury Collection, which feature fine lace, embroidery, and original Preciosa crystals.
Proper washing helps preserve both the luxurious fabric and the delicate embellishments, ensuring your lingerie remains as stunning as the day you received it.
How do I wash the bikinis?
Chlorine, saltwater, and sweat can weaken the elastane fibers in your bikini over time. To keep your bikini in top condition, follow these care tips:
- Rinse your bikini with clean water immediately after swimming to remove any chlorine or salt.
- Hand wash your bikini in cold or lukewarm water (max 30°C) using a mild detergent. You can also machine wash it on a delicate cycle inside a laundry bag.
- It can damage the elastic fibers, so skip it completely.
- Lay flat to dry naturally. Do not tumble dry or iron, as high heat can ruin the material.
With the right care, your bikini will stay beautiful and elastic for many seasons.
Manufacturing / custom-made products
Do you do custom orders?
If possible, we would be delighted to create a custom piece for you, tailored to your wishes. We are also happy to accommodate individual size adjustments or special requests at any time.
Please feel free to contact us via email at: shop@shbikinis.com
Where is your lingerie manufactured?
All products are 100% made in Poland.
Which materials are used?
We use only high-quality materials:
- delicate embroidery, primarily sourced from France and Italy,
- premium elastic fabrics from Italy,
- European-made jewelry details, adorned with genuine Preciosa crystals.